Operations Manager

Job description: Operations Manager (m/f/d) for an apartment hotel

Our charming apartment hotel with 12 apartments and 3 double rooms offers our guests a home away from home. We attach great importance to personal service, hospitality and a pleasant atmosphere. To strengthen our team, we are now looking for a dedicated Operations Manager (m/f/d) to manage the operational processes and work closely with the owner family.

Reporting line: Direct reporting line to the hotel owner

Tasks and responsibilities:

Operational management:

Responsibility for the day-to-day management of the apartment hotel, including the reception, housekeeping, catering, sales and technical areas.
Optimization of processes to ensure the smooth running of hotel operations
Management of bookings and guest check-in and check-out

Budgeting and cost control:

Working closely with the owner to strategically plan and implement business objectives
Support in the preparation and monitoring of the budget
Responsibility for cost control in the operational areas
Budget monitoring and support with purchasing and resource management
Preparation and analysis of operating and financial reports to identify optimization potential in collaboration with the accounting department

Team Leadership:

Lead, motivate and train the operational team, including training and developing new staff to ensure excellent service and compliance with company standards
Working closely with sales, marketing, purchasing and administration to achieve the overall goals of the hotel

Quality Management:

Ensuring the highest quality standards and excellent guest service in all areas of the hotel through regular reviews.
Identifying areas for improvement in operations and implementing efficient processes to increase profitability and guest comfort
Monitoring maintenance and cleaning work to ensure high quality standards
Ensuring compliance with all safety and hygiene standards in accordance with regulations and company guidelines.

Guest satisfaction:

Ensure high levels of guest satisfaction through proactive communication, resolving issues and implementing guest feedback.

Requirements:

Enjoy dealing with people
Enjoy working independently
High motivation to contribute to the further development of the hotel
Completed vocational training or studies in hotel management, business administration or comparable qualification
Several years of professional experience in a similar position, ideally in the hotel industry
Excellent leadership and communication skills
Experience in team development
Strong communication and organizational skills.
High service orientation and a keen sense for the needs of guests
Independent and structured way of working
Flexibility and the ability to work in a dynamic environment
Good knowledge of hotel management software and MS Office
Fluent German and good English skills (additional language skills are an advantage)

We offer:

A varied and responsible field of activity
A trusting cooperation at eye level with the owner family
A pleasant and exceptional working environment in a newly renovated hotel with a highly motivated team
Interesting and exclusive guests due to our unique selling point in the region
Opportunities for personal and professional development
Attractive, above-tariff remuneration and employee benefits
- Staff discounts in the regional shop
- Family&Friends overnight rates (on request & availability)
- Unlimited coffee/cake/soft drinks during working hours
- Sundays usually at your free disposal as our closing day
- Limited apartment hotel operation over the Christmas holidays
- Family-run company with short hierarchies

Application:

If you are a passionate leader who focuses on the guest experience and are ready to work with a warm team in a dynamic environment, we look forward to receiving your application! Please send your CV and a detailed cover letter stating your salary expectations to sz@engelwirt.com.

We look forward to receiving your application!

Stephanie Zink
sz@engelwirt.com
Tel +49 (0) 8462 2003387

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